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The digitisation of everything is raising customer expectations to deliver a highly personalised, and predictive experience forcing organisations to reassess how and what they deliver and embrace digital transformation. Therefore, the spotlight needs to be on areas of the organisation that might be resistant to change and then create programs that act as catalysts. Read on: bit.ly/2wLdapz
The Future of Customer Experience: Bringing living services to life - AdNews
adnews.com.au
If businesses want to meet consumers' rising expectations, they need to develop human characteristics, according to Bronwyn van der Merwe, general manager of Fjord Asia Pacific, the service design con...
eVIN allows cold chain handlers to update information on vaccine stocks after every immunization session, and store data on a cloud server. Addressing the ingredients critical to any successful service delivery transformation - people, processes, and technology – such transformative models can go well beyond vaccine logistics and be adapted to virtually any other critical service delivery. Here’s how: bit.ly/2ucIWuz
How technology is helping India move toward smart service delivery
undp.org
An innovation being rolled out by India’s Ministry of Health and Family Welfare is making the jobs of thousands of health care workers across the country more efficient and helping to secure the fut...
Recent report by Climate and Development Knowledge Network presents the policy provisions, opportunities, and challenges for scaling up climate-smart agriculture technologies and practices in Nepal. Read on: bit.ly/2vFm4ah
The APO sends its greetings to friends from Indonesia on its 17th Independence Day.
International Conference on Policies for Productivity Growth was held in Colombo, from 9 – 11 August 2017. The conference brought together various stakeholders, including government policymakers, industry leaders, and the academics to review and share the best practices of the existing national policies for productivity and sustainable development in various thematic areas. The three-day conference consisted of plenary thematic sessions with expert presentations, country case models, panel discussion sessions, and group discussion.
For ASEAN’s urban centers to power economic growth and opportunity, it has to integrate climate-change resilience into policy. ASEAN’s leaders can adopt and fortify the efforts initiated by its cities in designing systems to mitigate against climate risk. thediplomat.com/2017/08/why-resilient-cities-are-important-to-aseans-future/
Why Resilient Cities Are Important to ASEAN's Future
thediplomat.com
To sustain ASEAN’s economic progress over the next 50 years, its leaders must commit to focusing on climate change.
Conference on Multicountry Observational Study Mission on ICT Innovation in Service Sector is from 7-10 Jan'18. Link:http://bit.ly/2wRHH5M
The APO wishes friends from Bangladesh & India on the festival of Janmashtami, celebrating the birth of Lord Krishna.
World Business Council for Sustainable Development’s (WBCSD) report, Co-optimizing solutions in water and agriculture: Lessons from India on water security, explores solutions that deliver value to businesses and farming communities while paving the way to a more resilient future. Read more: docs.wbcsd.org/2017/08/Co-optimizing_solutions_water.pdf
To meet #customer expectations arising out of #digital transformation, orgs need to develop human characteristics https://t.co/DuDNyBnYfg
Low-cost, last mile #tech #innovations helping #India move towards #smartservice delivery. Find out: https://t.co/LC3wm2u0pC
. @cdknetwork report talks about scaling up for climate-smart agriculture technologies & practices in Nepal. Link - https://t.co/MuDbFGNLyz